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Calling 000 when there is no emergency puts lives at stake because it may delay help to someone in genuine need.

Day in our Life

ESTA's call-takers and dispatchers are dedicated to the job of helping people in emergency situations. In fact, they are not just dedicated, they hold a true passion for the role.

They encounter many different situations that require them to assist someone they have never met before - who may be facing a life or death situation- and offer them assistance over the phone while dispatching the relevant emergency service to respond to the caller.

Look behind the scenes and see what it's like to be an ESTA call-taker or dispatcher.

ESTA Calltaker

"ESTA cannot send help if it doesn't know where the emergency is - knowing your location is essential"

Last updated 6th January, 2017
Emergency Service Organisations
CFAAmbulanceMetro FireVictoria PoliceState Emergency Service
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