Calling 000 when there is no emergency puts lives at stake because it may delay help to someone in genuine need.
Non-Emergency Patient Transport
|Apart from emergency responses, Ambulance Victoria (AV) also provides non-emergency transport to more than 220,000 patients.
This is done through the use of contracted non-emergency patient transport (NEPT) partners as well as AV in-house clinic car and stretcher services. It is in compliance with the NEPT regulations that stemmed out of the Non Emergency Patient Transport Act 2003.
NEPT must be instigated by medical request from your doctor or hospital. A booking can only be made by completing the Non-Emergency Booking Form below:
Non-Emergency Booking Form
"Only call Triple Zero (000) if you need emergency help from police, fire or ambulance"