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000 Process
When to ring 000
Making a 000 call
000 Callers: Your Role

Prior to 1969, Australia did not have a national number for emergency services; the police, fire and ambulance services possessed many phone numbers, one for each local unit.

When to ring 000

An emergency is a serious, unexpected and often dangerous situation that requires immediate action.  This includes danger to life, health and/or property.

Some examples of an emergency include:

  • Air, rail or water accidents
  • Allergic reaction resulting in difficulty breathing
  • Bleeding (severe)
  • Breathing difficulty (eg. severe asthma)
  • Diabetic low (fainting / disorientated / acting strangely)
  • Drug overdose
  • Drowning
  • Electric shock / burns / industrial accidents
  • Explosion or bomb incidents
  • * Fire threatening life or property
  • Heart attack (suspected)
  • Road Accidents (causing serious injury or major traffic problems)
  • Stomach pain (severe)
  • Stroke (suspected)
  • Trapped person(s)
  • Trauma (injury)
  • Unconscious person
  • Violence (assault / brawl / domestic)


* Fire -
do not ring 000 unless you see flames. If you see smoke, check the Department of Environment & Primary Industries Planned Burns Map before calling 000. It may be from a planned burn-off.


ESTA Calltaker

"ESTA cannot send help if it doesn't know where the emergency is - knowing your location is essential"

Last updated 6th January, 2017
Emergency Service Organisations
CFAAmbulanceMetro FireVictoria PoliceState Emergency Service
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